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When trying to reset you password using SSPR you may recieve the following error message 'You cannot reset your password at this time because necessary information is missing from your account'


This happens because you have not yet completed the registration steps (detailed here) required before you can use this service

If you have forgotten you password you will need to either contact the helpdesk@bruford.ac.uk or your programme administrator

If you just need to change an expired password this can be done here