Page tree
Skip to end of metadata
Go to start of metadata

When logging into Dream you need to ensure that you tick the box 'use windows authentication'

And make sure the database box says 'live'

If you recieve error 617 'sorry unable to connect to database...' the box is not ticked or you do not have permission to login to Dream

If you recieve a 'fatal error.Please contact support' and the login screen shoes 'UNLICENSED COPY' AS SHOWN BELOW, this is a licensing issue, contact the helpdesk to check the license password


If you are still having trouble, please contact Finance in the first instance to confirm your permissions and then the helpdesk if you continue to have problems